Frequently Asked Questions

LaunchPad is an AI website builder. You describe your business or idea in plain English, and the AI designs, builds, and publishes a complete website for you. No coding or technical skills are required. You can keep refining it by chatting: "make the header green", "add a menu page", and so on.

No. You build your entire site by describing what you want. If you do know code, there's an Advanced Editor where you can edit the files directly, but it's completely optional.

You do. The content you provide and the site generated for you belong to you. LaunchPad just needs the technical rights to host and publish it for you.

You can sign up with an email and password or with Google. If you use email and password, we send a link to verify your address before your account is ready and your welcome credit is added (Google already verifies your email). This keeps accounts genuine and the platform safe.

Yes. Every plan includes a private preview environment. Save your changes in the builder and you get a private link (yoursite-preview.launchpad.codes) where you can try everything, including your site's admin area, without affecting your live site. When you're happy, publish to make it live. If you publish something by mistake, you can restore a previous version from the site's Setup page. Previews are removed automatically after 7 days of inactivity (we'll remind you 2 days before).

Yes. The "User accounts & data" add-on gives your site managed sign-in and a database with nothing for you to configure. Visitors can register, log in, and save data, all isolated to your site. It's a monthly subscription you can cancel any time.

Yes. Add co-authors to any site you own. They can edit and publish, but can't delete the site or manage other co-authors. As the owner, charges for the site (including a co-author's building) come from your credits.

Always. The editor shows a live preview (desktop and mobile) of every change before you publish, and you can even edit text directly in the preview. Nothing goes live until you hit publish.

Getting started is free: new customers receive a welcome credit, and building with the AI uses a prepaid credit balance you top up as needed. Every site gets a free hosting period at first publish (currently 30 days). After that, choose a hosting plan: Launch is currently $9.99/month or $99.99/year (everything a business website needs), and Grow is currently $19.99/month or $199.99/year (adds member sign-in accounts and a database for your site). Every plan includes fast hosting with HTTPS, visitor analytics, submission to Google Search, a monthly AI SEO check, contact and booking forms, custom domain support, and a private preview environment, so there are no surprise add-on fees. Registering a custom domain is a separate cost, priced when you buy one. Current prices are always shown in the app before you pay.

Credits are a prepaid dollar balance on your account. Building and editing with the AI uses credits based on the computing consumed, and credits are automatically applied first to any purchase (add-ons, domains, even subscription renewals), with only the remainder billed to your card.

From the site's Setup page or your Account → Services list; every active subscription has a Cancel button. The service stays active until the end of the period you've paid for, and you won't be billed again. Every renewal that does bill sends you an itemized receipt showing how it was paid.

Payments are processed by Stripe, a leading payment provider, so LaunchPad never sees or stores your full card number. Saved cards live with Stripe and are used only for the charges you've authorized.

New accounts add a payment card before publishing a site or sharing a public preview. It's a one-time security step that helps keep LaunchPad free of abuse, and there is no charge for adding it. You can still build, edit, and save your work before adding a card. Your card is held securely by Stripe (we never see your full card number).

Every site publishes to a free launchpad.codes web address, with a free hosting period that starts at your first publish. Before it ends, pick a monthly or yearly hosting plan. Your card is saved at checkout, but billing only starts when the free period ends. If hosting lapses, your site stays up for a short grace period, then goes offline until you choose a plan. Nothing is lost.

Yes. Search for a domain right inside LaunchPad and we'll register it and connect it to your site automatically, including SSL. Already own a domain? You can point it at your site by adding a couple of DNS records; instructions are on the site's Setup page.

Yes, on the Grow plan (the free trial includes it too). On your site's Setup page, open "Sell on your site" and click Connect with Stripe. Stripe securely processes the card payments and the money goes straight to your own Stripe account; LaunchPad never touches your sales and takes no fee. Once connected, add your products and the AI puts Buy buttons on your site that open a secure Stripe checkout.

Stripe is a trusted payment company that handles credit card payments for millions of businesses. When you turn on selling, you connect your own Stripe account (you can create one in a few minutes during the flow). Your customers pay on a secure Stripe checkout page, so card details never touch your website or ours. The money lands in your Stripe account, and Stripe sends it to your bank on a regular schedule. You manage refunds and see every payment in your own Stripe dashboard. Stripe charges its standard processing fee per sale; LaunchPad adds nothing on top.

Three ways, all on the Setup page after you connect Stripe. 1) With the AI: click "Add products with AI" and just describe what you sell and your prices; it builds your product list and a store page with Buy buttons. 2) From a file: download the product spreadsheet template, fill in your products (name, price, description, and an image file name), and upload it to add them in bulk; then upload the matching product images in the Files section. 3) From your own site: if your site has member sign-in, you can have the AI build a product manager into your admin area so you can add and edit products yourself after signing in. However you add them, save or publish your site to make the changes live.

Of course, though not as a one-click feature yet. Out of the box, the store is for selling set-price products and services with Buy buttons, but the sky is the limit on what you can build. The AI can absolutely build an invoice application that accepts payments: just describe the design you want in the editor and keep refining until you get exactly what you're looking for. Because payments run through your own connected Stripe account, the money still goes straight to you.

An API is a way for your website to use another online service. For example, an API can fetch the local weather, send an email or text, show a map, look up shipping rates, or power an AI chatbot. Many services need a secret key to prove the request is really from you. LaunchPad gives those keys a safe home: on your site's Setup page, open "API keys & secrets" and add the key there. It's locked in a secure vault, never shown again, never placed in your site's code, and never seen by the AI. Then just tell the AI what to build with it and it wires everything up. This is a Grow plan feature.

Lots: almost anything with an API can plug in. Common examples are live weather, email or text-message notifications, Google Maps and store locators, currency and shipping-rate lookups, an AI chat assistant, and booking or calendar tools. You store the service's key in your site's secure vault (Setup, then "API keys & secrets"), then describe what you want in the editor and the AI builds it. Two popular ones have their own built-in flows: taking card payments (Stripe, on the "Sell on your site" step) and visitor sign-in with a database (part of the Grow plan).

It's taken offline immediately and archived for about 30 days, during which it can be restored. After that it's permanently deleted.

To keep everyone safe, sites may be screened when you publish or share a public preview, for things like phishing, scams, impersonation, and malware. The vast majority of sites are cleared right away and you won't notice anything. If a site looks risky, we may hold it for a quick review and email you, and genuine sites are cleared quickly. Building a real business, personal, or organization site is exactly what LaunchPad is for.

Use the Help & Feedback widget in the bottom-right corner of the app to ask a question, report a bug, or request a feature. We read all of it.